We will start processing your order within 24 hours. After that, it typically takes 3 business days to reach the address you provided. It may arrive sooner depending on the distance. Please allow an additional 1-2 days in case of any delays. Thank you for your understanding.

We apologize for the inconvenience. Such issues are rare but can occur during shipping. Please send pictures and the quantity of damaged items to our email (including your order number) at help@ranlush.com. We will replace the damaged items and cover all associated costs.

You have 30 days to decide whether to return the items. Our address is: 27 Venner Rd, London SE26 5EQ. Please provide your order number and the return tracking number to our email:help@ranlush.com. We will process a full refund once we receive the returned items.”